Frequently Asked Questions
Below you will find information that might help you understand how to find things or learn about information you might need to know about your city or town.
Public Works
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Public Works
In Castle Hills the trash pickup is combined with the San Antonio Water System (SAWS) bill. Once you contact SAWS to begin your water service, they will also arrange your trash service. Call Castle Hills for more information.
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GARBAGE COLLECTION SCHEDULE North of Loop 410 – trash collection is on Tuesday and Friday. South of Loop 410 – trash collection is on Monday and Thursday All trash must be placed curbside or in the alley before 7 a.m. on the day of pickup.Public Works
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City ordinance allows 3 containers, no larger than 32 gallons each, of household trash twice per week. The trash container must have handles, as well as a lid with a handle. (Trash collection is done by hand and the handles are necessary for the collectors to pick up the containers.) Visit the Trash Collection Schedule page for more detailed information about garbage services.Public Works
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Public Works
Residential leaf collection is restricted to TEN 32-gallon size trash bags of leaves. All leaves must be bagged in 32 gallon trash bags (black or clear plastic) and placed neatly together on easement at the curb, or in the alley for pickup. Do not include any other items in with the leaves (no garbage, brush, recycling, or hazardous waste) or the bags will not be picked up. If more than 10 bags are placed out at any one time, the bags will not be picked up. Do not put leaves out on a Holiday week as they will not be picked up. For more information, view the
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Residential leaf collection is once per week with the 1st trash pickup day only. If leaves are put out for the 2nd trash pickup day, they will not be picked up. For more information, view thePublic Works
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Public Works
Brush collection is restricted to 3 piles of brush, one time per week. Limbs should be 5 feet long, no larger than 3 inches in diameter, and the brush piles may not be larger than the equivalent of a 32-gallon trash can. Do not include any other items in with the brush (no leaves, garbage, recycling, or hazardous waste.) If other items are mixed with the brush, the piles will not be picked up. If more than 3 piles are placed out at any one time, the brush will not be picked up. There is NO brush collection on a Holiday week. For more information, view the
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Residential brush collection is once per week on Wednesday only. For more information, view thePublic Works
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Yes! Visit the Public Works page for a printable Garbage Collection Schedule.Public Works
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Hazardous Waste is waste that poses potential or substantial threat to public health and/or the environment. See the Hazardous Materials page for more information on how to recycle hazardous waste.Public Works
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Recycling service is included with trash collection, and pickup is provided 1 day per week. For addresses South of Loop 410, recycling collection is on Wednesday, and for addresses North of Loop 410, recycling collection is Thursday. See the Recycling Services page for more detailed information about recycle collection schedules, and items that can be recycled.Public Works
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Recycle collection occurs on Wednesday on the South side and Thursday on the North side, between 7:00 a.m. and 4:00 p.m. For more information, view thePublic Works
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Public Works
Be sure to dispose of all hazardous chemicals properly. The Public Works department has a Free drop-off program that allows residents to turn in small quantities of hazardous waste per household. All Hazardous materials must conform to the list of accepted items in order to be dropped off. Resident’s must provide proof of residency in Castle Hills at the time of drop-off. Visit the Hazardous Materials page for complete information on which items are accepted, and which days you can drop items off. No electronics or medications allowed.
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Public Works
Castle Hills does not have regular bulky item collection dates. You may call Public Works at (210) 342-2341 x206 to make an appointment for a Surcharge Estimate. The Public Works Director will view the items that need hauling and will provide an estimate for the service. All estimates are at the discretion of the Director, based on the cost to haul and dispose of the item(s). (Note: Not all items can be picked up. Tires, refrigerators, freezers, and air conditioners that contain Freon are not allowed)
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CPS Energy provides and maintains streetlights throughout the City of Castle Hills and the greater San Antonio area. To help maintain the safety of your city streets, report any streetlight repairs or outages directly to CPS Energy by calling 210-353-2222.Public Works
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Fill out the convenient Pothole Report Form on the Forms page. The report will be sent to the Public Works Department and they will follow up on the information. Public Works appreciates your feedback about potholes and dips on our city streets.Public Works
Recycle
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Recycling service is included with trash collection, and pickup is provided 1 day per week. For addresses South of Loop 410, recycling collection is on Wednesday, and for addresses North of Loop 410, recycling day is Thursday. For more information about the recycling collection schedules, or a list of items that can be recycled, visit theRecycle
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You may purchase a blue recycle bin from City Hall for $10 (or $15 with a lid). You may also place your recyclables in a clean, 30 gallon trash can that has been clearly labeled with the word "Recycle" on the outside of the can. Do not mix any other items, such as garbage or leaves, in with the recycling. Find more information on theRecycle
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• Aluminum Cans • Brown paper Bags • Cardboard (flattened and DRY*) • Carton/Paperboard (like Cereal Boxes) • Glass Bottles and Jars • Junk Mail • Magazines • Newspapers (DRY only*) • Office Paper • Paper Cardboard/Dairy/Juice Containers • Phone Books • Plastic Bags (tied all in one plastic bag, like a soccer ball) • Plastic Bottles/Containers (numbers 1-7) • Tin or Steel Cans *All paper materials (newspaper, cardboard, phone books, etc.) must be clean and DRY to avoid contamination, as the sorting and processing machinery can be damaged by soiled materials. Find more information on theRecycle
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Foam Cups/Containers (take-out containers), Wet newspapers, Food Waste, Food Contaminated Cardboard/Paperboard, Plastic Wrap, Films, Construction Materials, Windows, Broken Glass, Light Bulbs, Mirrors, Car Tires and Car Batteries. Find more recycling information on theRecycle
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Yes! Click the link to print out a copy of theRecycle
Animal Control
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During business hours, call the Animal Control Officer at (210) 342-2341 x206. If space is available, the Animal Control officer will make same-day arrangements to pick up the pet and process it into the animal shelter. If no space is available, the animal control officer will direct you to other agencies that may be able to assist you with pet intake. See the Animal Control page for more details, and business hour listings.Animal Control
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Contact Dispatch at (210) 342-2341 to report the injured or deceased animal. Be sure to give the street and cross street of the location, with a description of the type of animal, and any other information you may have. Dispatch will contact the Police Department to follow up on the call.Animal Control
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Animal Control
Call Dispatch immediately at (210) 342-2341 and provide the details and location of the incident. Dispatch will contact the Police Department and Animal Control to follow up on the incident.
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Castle Hills Animal Control does not trap nuisance animals on private property. Contact a pest control company for assistance with nuisance animals (raccoon, skunk, possum, or feral cats).Animal Control
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Castle Hills Animal Control does not trap nuisance animals on private property (raccoon, skunk, possum, or feral cats). You can use a humane live animal trap to safely trap the nuisance animal. Once you have trapped the animal, Animal Control will pick up the trap and release the animal in another location. If you do not have a humane live animal trap, Animal Control has several traps for rent. See the Animal Control page, under the Animal Traps tab for complete information on trap rental. See the Animal Control Humane Live Animal Trap tab for more information.Animal Control
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No. Animal Control cannot care for kittens, as they require 24 hour care and cannot be left unattended. If you need help with kittens visit the Animal Control page for more pet rescue resources.Animal Control
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The Animal Control department cannot accept owner surrendered pets. If you have a pet that you are unable to care for, please visit the Animal Control page for a list of pet intake (owner surrender) resources.Animal Control
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If your pet is missing you can leave a message for Animal Control at (210) 342-2341. Please be specific when leaving details about your missing pet. Animal Control will need to know what type of pet, the hair color, the size, distinguishing marks, where was pet last seen, your name, address, and phone number, does the pet have a collar and tags, or a microchip, and any other important details. Visit the Animal Control page for more details on what to do when your pet is missing.Animal Control
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If you see a pet running loose in the street, contact Dispatch at (210) 342-2341. Provide them with a detailed description of the pet, as well as the street, cross streets, and time of day. Dispatch will contact the animal control officer. In some situations the pet may run off before the animal control officer arrives. Be aware that there is only one animal control officer who has other duties. He will make every effort to find the pet, but in some circumstances, may not be able to assist the animal. See the Animal Control page for more details.Animal Control
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Call Dispatch immediately at (210) 342-2341 and provide the details and location of the incident (which street, cross-street, time, description of dog, behaviors you observed, etc.) Dispatch will contact the Police Department to follow up on the incident.Animal Control
Municipal Court
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No. But we do offerMunicipal Court
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No. You can represent yourself. Municipal Courts are not required by law to appoint you a lawyer, but you may retain one yourself. No one other than a lawyer can represent you in court. This applies to parents of juveniles. If you are not an attorney you can not represent your child in a trial.Municipal Court
Building Permits
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Building Permits
A citizen who is planning a Do It Yourself project will apply for a permit for their project at City Hall during business hours - 7:30am - 3:00pm M-F. Not all projects require a permit. See the Services Page - How to Obtain a Permit.
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Building Permits
There is no fee to register with the City of Castle Hills. However, contractors must provide a copy of their current trade licenses, a copy of their driver license, and a Certificate of Insurance naming the City of Castle Hills as a Certificate Holder, General Liability for the Business. See Business - Permits and Applications.
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Floodplain maps are available on the San Antonio River Authority Maps.Building Permits
Police Dept
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Remain calm and call 9-1-1 to report your emergency.Police Dept
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Police Dept
Generally, the Police Department is open to the public from 8:00 am - 5:00 pm Monday - Friday, while closed on Saturday, Sunday, and city holidays. However, police services are available 24 hours a day.
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Police Dept
Contact Sgt. R. Singleton at 210-342-2341 or by email at rsingleton@cityofcastlehills.com for an appointment. Sergeant Singleton is a certified home security inspector and is always willing to assist the public.
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Police Dept
During normal business hours request a report at the Dispatch window located at the Police Department at 209 Lemonwood Dr.
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Police Dept
Just come to the Police Department between the hours of 8:00 am - 12:00 pm on any Tuesday or Thursday.
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Police Dept
Please complete the attached form and Dispatch will set you up for specific patrol-bys until your return.
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Police Dept
You can contact the Warrant Officer at 210-342-2341, or come to the Municipal Court window (back of building) during normal business hours at 209 Lemonwood Dr.
Human Resources
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Job vacancies are posted on the website. Job listings are updated as they become available.Human Resources
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Yes, you may apply for as many open jobs as you wish, but a separate application or resume must be submitted for each.Human Resources
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You may obtain an application, onlineHuman Resources
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Your completed application may be submitted online, hand delivered, mailed, or faxed to 210-342-4525. Please be sure to indicate the position for which you are applying. If you are applying for more than one position, submit a separate resume or application for each.Human Resources
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If you have a resume, you may submit it with an application.Human Resources
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The City of Castle Hills does pre-employment drug testing for all positions. Skills testing may be administered for certain positions. Fire and police applicants will require a more detailed application. In addition, feel free to contact each department for more information.Human Resources
City Administrative Offices
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City Administrative Offices
The City Administrative Offices are open M-F, 8:00 am to 5:00 pm.
The City Permits window for payments is open Monday - Thursday, 8:00am to 4:00pm. Friday 8:00am to 3:00pm.
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City ordinances are codified through Municode Corporation. They can be found on theCity Administrative Offices
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City Administrative Offices
OFFICIAL CITY HOLIDAYS:
New Year's Day
Martin Luther King Jr. Day
President's Day
Battle of Flowers Parade
Memorial Day
Independence Day
Labor Day
Veterans Day
Thanksgiving Day and Day after Thanksgiving Day
Christmas Eve and Christmas Day
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Code enforcement oversees: compliance with city ordinances, nuisance violations, residential and commercial building permits, peddlers and solicitors, and zoning issues.City Administrative Offices
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City Hall is located at 209 Lemonwood Dr., Castle Hills, TX 78213.City Administrative Offices
Fire Department
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Reports may be requested in writing through the administrative offices. Please be as specific as you can regarding dates and addresses. In some instances where investigations are ongoing, reports may not be immediately available.Fire Department
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Fire Department
Life safety and fire suppression is our main job function. We do perform fire inspections on commercial businesses as well as home inspections, foster care home inspections and child safety education programs.
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The Fire Department does not work on fire extinguishers. You should seek out a licensed fire equipment company to handle the repairs or replacement.Fire Department
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Contact 9-1-1 for any emergencies. For non-emergencies, contact Dispatch at (210) 342-2341.Fire Department
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Castle Hills Fire Department 209 Lemonwood Drive Castle Hills, Texas 78213Fire Department
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All Castle Hills Fire Department firefighters are trained to handle medical emergencies. A fire engine is sent with the EMS unit to provide additional support and manpower. The fire department will be able to get to your location faster than private ambulances, so our arrival provides emergency medical care sooner - and during medical emergencies, time is the most important factor.Fire Department
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No. The City of Castle Hills contracts with Acadian Ambulance service for transport needs.Fire Department
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Yes. The Fire Department will do these inspections at no cost. Call us at (210) 342-2341 to set up an appointment to have your home inspected.Fire Department
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We recommend a 5 pound ABC extinguisher. These extinguishers are multi-use. What does the ABC stand for: Class A = Petroleum based materials such as gasoline or diesel fuels Class B = Ordinary combustibles such as wood and paper Class C = ElectricalFire Department
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No, unfortunately we are unable to allow birthday parties at our station. We do, however, allow tours of the station, and we welcome you to stop by and look at the fire trucks.Fire Department
City Council
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The second Tuesday of each month at 6:30pm in the City Hall Council Chambers located at 209 Lemonwood Dr. Special meetings are held as necessary.City Council
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City Council
City elections are held every year, the first Saturday in May from 7:00 am- 7:00 pm.
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City Council
City council is comprised of five (5) Aldermen/women and one (1) Mayor. Each one represents the entire city. Aldermen are elected for two-year staggered terms, with three Aldermen elected in even numbered years and two, with the Mayor, in odd numbered years.
Code Compliance
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Code enforcement oversees: compliance with city ordinances, nuisance violations, residential and commercial building permits, peddlers and solicitors, and zoning issues.Code Compliance
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City Ordinances are codified through Municode Corporation. They can be found online under Codes & Ordinances.Code Compliance
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The property owner on which an easement is located is responsible for keeping that easement clear of any debris, vegetation tree, shrub, landscaping or structure (Sec. 40-238).Code Compliance
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No more than the equivalent of three 32-gallon garbage cans and cannot be more than three inches in diameter or more than five feet in length. For more details on Brush and Leaf collection, see theCode Compliance
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Residential collection of leaves will be restricted to ten bags per week, no larger than 30 gallons each, to be collected on Monday for residents South of 410 and on Tuesday for residents north of Loop 410. For more details on Brush and leaf collection, see theCode Compliance
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You may have two on-premises signs that do not exceed four square feet in surface area. The signs cannot be attached to utility poles, streetlight standards or other public facilities (Sec 10-29).Code Compliance
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Code Compliance
Call the Code Compliance Officer for a limited extension. Extensions will be considered by the complexity of the violation and visible forward-progress towards compliance.
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Several reasons: you did not come into compliance by the date on your initial Letter of Violation; your violation impacts a public safety or health; you have received other Letters for the same (or several other) violations within a year (Sec 28-22)Code Compliance
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Yes, but you will not be charged unless someone else is doing the work (Sec. 48-103).Code Compliance
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Code Compliance
Generally, you may have one temporary ground sign or swooper flag for special events or one temporary banner (affixed to the exterior of the building facade) while waiting for your permanent sign. For advertising purposes, you may have one temporary ground sign or swooper flag or one temporary banner as follows: 4 temporary signs per year broken down into 1 sign per quarter. Each temporary sign is good for 30 days after which time a new sign permit must be purchased. Please refer to Sec 34-8, 9, & 11 for additional information.
New Residents
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If you have an emergency dial 911. If you observe suspicious activity or other non-emergency, call Dispatch at 210-342-2341. For a fire, call Dispatch at 210-342-2341.New Residents
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These services within our community are left to your discretion. Please contact the provider of your choice.New Residents
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If you have an alarm system in the home, even if it is not being monitored you must have an alarm registration.New Residents
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New Residents
Yes. We recommend a Certificate of Occupancy. There is no fee for this certificate. Come by City Hall and we will be glad to assist you with this.