Police Department

The City of Castle Hills proudly provides its residents and businesses 24-hour police services. 

Mission Statement

"To provide unrivaled policing services to an engaged and diverse community."

Our Commitment

The Castle Hills Police Department is committed to improving the quality of life through a community partnership. To this end, we provide objective, proficient, and courteous service to our citizens, businesses, and visitors. This is achieved through citizen feedback and the application of current leadership principals and technologies applicable to law enforcement, all the while remaining good stewards of tax-payer dollars

The employees of the Castle Hills Police Department take great pride in our profession. We pursue a working environment consistent with our core values of respect, organizational excellence, leadership, integrity, and diversity which guide our every action. We have a continued commitment to the professional development of our employees. We recognize that through a dedication to the highest professional standards, which includes the recruitment, selection, and development of our personnel, we can effectively and efficiently meet the needs of our citizens, businesses, and visitors.

Department Philosophy

Our philosophy is simple and refers to the basic cannons of the profession, those identified in the Law Enforcement Code of Ethics.  Follow this link to the  Law Enforcement Code of Ethics.

Online Forms

Alarm Permit Registration Form

Registering your alarm is free of charge to Castle Hills residents and business owners. To obtain a registration form, click here. Please fill out the form entirely, and send it back to us. Once we enter your application into the system, we will contact you with your permit number. Permits are good for two years. (Inspection and Excessive False Alarm Fees apply)

There are several ways to return your form:
  • Drop off in person.
  • Email: dispatch@castlehill-tx.gov 
  • Fax: 210-342-5358
  • Mail: 209 Lemonwood Drive Attn: Police Department, San Antonio, TX, 78213

File a Suspicious Circumstances Report

If you see activity in your neighborhood that seems out of place, you can notify the Police Department by filing a Suspicious Circumstances report online. If the circumstances are an emergency, call 9-1-1.

Resident Out of Town Reporting Form

Traveling out of town? Fill out and submit the online Out of Town Reporting form to notify Police patrol when your home will be vacant. You may also contact Dispatch at (210) 342-2341 to leave a report by phone.

​Citizen Compliment/Complaint Form

A form for citizens wishing to file a compliment/complaint against employees of the Castle Hills Police Department and how those complaints are handled.