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Call Dispatch immediately at (210) 342-2341 and provide the details and location of the incident. Dispatch will contact the Police Department and Animal Control to follow up on the incident.
A citizen who is planning a Do It Yourself project will apply for a permit for their project at City Hall during business hours - 7:30am - 3:00pm M-F. Not all projects require a permit. See the Services Page - How to Obtain a Permit.
There is no fee to register with the City of Castle Hills. However, contractors must provide a copy of their current trade licenses, a copy of their driver license, and a Certificate of Insurance naming the City of Castle Hills as a Certificate Holder, General Liability for the Business. See Business - Permits and Applications.
The City Administrative Offices are open M-F, 8:00 am to 5:00 pm.
The City Permits window for payments is open Monday - Thursday, 8:00am to 4:00pm. Friday 8:00am to 3:00pm.
City council is comprised of five (5) Aldermen/women and one (1) Mayor. Each one represents the entire city. Aldermen are elected for two-year staggered terms, with three Aldermen elected in even numbered years and two, with the Mayor, in odd numbered years.
Call the Code Compliance Officer for a limited extension. Extensions will be considered by the complexity of the violation and visible forward-progress towards compliance.
Generally, you may have one temporary ground sign or swooper flag for special events or one temporary banner (affixed to the exterior of the building facade) while waiting for your permanent sign. For advertising purposes, you may have one temporary ground sign or swooper flag or one temporary banner as follows: 4 temporary signs per year broken down into 1 sign per quarter. Each temporary sign is good for 30 days after which time a new sign permit must be purchased. Please refer to Sec 34-8, 9, & 11 for additional information.
Life safety and fire suppression is our main job function. We do perform fire inspections on commercial businesses as well as home inspections, foster care home inspections and child safety education programs.
Castle Hills Employment Application
Yes. We recommend a Certificate of Occupancy. There is no fee for this certificate. Come by City Hall and we will be glad to assist you with this.
Generally, the Police Department is open to the public from 8:00 am - 5:00 pm Monday - Friday, while closed on Saturday, Sunday, and city holidays. However, police services are available 24 hours a day.
Contact Sgt. R. Singleton at 210-342-2341 or by email at firstname.lastname@example.org for an appointment. Sergeant Singleton is a certified home security inspector and is always willing to assist the public.
During normal business hours request a report at the Dispatch window located at the Police Department at 209 Lemonwood Dr.
Just come to the Police Department between the hours of 8:00 am - 12:00 pm on any Tuesday or Thursday.
Please complete the attached form and Dispatch will set you up for specific patrol-bys until your return.
You can contact the Warrant Officer at 210-342-2341, or come to the Municipal Court window (back of building) during normal business hours at 209 Lemonwood Dr.
In Castle Hills the trash pickup is combined with the San Antonio Water System (SAWS) bill. Once you contact SAWS to begin your water service, they will also arrange your trash service. Call Castle Hills for more information.
Residential leaf collection is restricted to TEN 32-gallon size trash bags of leaves. All leaves must be bagged in 32 gallon trash bags (black or clear plastic) and placed neatly together on easement at the curb, or in the alley for pickup. Do not include any other items in with the leaves (no garbage, brush, recycling, or hazardous waste) or the bags will not be picked up. If more than 10 bags are placed out at any one time, the bags will not be picked up. Do not put leaves out on a Holiday week as they will not be picked up. For more information, view the
Brush collection is restricted to 3 piles of brush, one time per week. Limbs should be 5 feet long, no larger than 3 inches in diameter, and the brush piles may not be larger than the equivalent of a 32-gallon trash can. Do not include any other items in with the brush (no leaves, garbage, recycling, or hazardous waste.) If other items are mixed with the brush, the piles will not be picked up. If more than 3 piles are placed out at any one time, the brush will not be picked up. There is NO brush collection on a Holiday week. For more information, view the
Be sure to dispose of all hazardous chemicals properly. The Public Works department has a Free drop-off program that allows residents to turn in small quantities of hazardous waste per household. All Hazardous materials must conform to the list of accepted items in order to be dropped off. Resident’s must provide proof of residency in Castle Hills at the time of drop-off. Visit the Hazardous Materials page for complete information on which items are accepted, and which days you can drop items off. No electronics or medications allowed.
Castle Hills does not have regular bulky item collection dates. You may call Public Works at (210) 342-2341 x206 to make an appointment for a Surcharge Estimate. The Public Works Director will view the items that need hauling and will provide an estimate for the service. All estimates are at the discretion of the Director, based on the cost to haul and dispose of the item(s). (Note: Not all items can be picked up. Tires, refrigerators, freezers, and air conditioners that contain Freon are not allowed)