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The original item was published from 2/17/2021 7:09:05 PM to 2/17/2021 9:14:45 PM.

News Flash


Posted on: February 17, 2021

[ARCHIVED] City-wide boil water notice in place

SAWS notice


Contact: Anne Hayden

February 17, 2021

Office: 210-233-3622 

Cell: 210-823-0194


Winter Storm Yields Water Quality Concerns

City-wide boil water notice in place

SAN ANTONIO – This has been one of the most challenging winter storm events in San Antonio’s history. San Antonio Water System employees have worked tirelessly to provide and maintain water service. 

As we struggle with low pressure and frozen pipes within homes, we believe that it is in the best interest of our customers to issue a "Voluntary Boil Water Notice." This cautionary measure is warranted until the region thaws. 

The 100 plus hours of below freezing temperatures have caused us to have issues maintaining above 20 PSI in portions of the distribution system. At this time please take precautions to boil your water until you are notified from SAWS that you do not have too. 

We apologize for the inconvenience, but rest assured we are working around the clock to resolve the issues and restore full service to all our customers. 


--TCEQ Boil Water Notice is attached –


San Antonio Water System provides water and wastewater services to more than 1.8 million customers in the San Antonio region, and continues to set the standard for service and water conservation within our industry. SAWS is the national leader in water innovation with the largest direct recycled water system in the country, a state-of-the-art inland desalination plant, and the largest groundwater-based Aquifer Storage & Recovery facility in the nation, making this wonderful city…Waterful.  For more information, visit



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